Refund policy

Refund Policy

Because every MugMax mug is made to order, we're unable to accept returns or exchanges due to a change of mind or incorrect size selection.

We do accept returns and will issue a full refund or replacement in the following cases:

• The item arrived damaged or defective
• The item received is different from what was ordered (wrong design, wrong product)

To request a refund or replacement, please contact us at support@mugmax.shop within 15 days of delivery with a photo of the issue. Once approved, refunds are processed within 10 business days.

Final sale items and customized products are non-refundable.